Hussmann Field Equipment Rep in Boston, Massachusetts

Field Equipment Rep

Tracking Code

POS-223035

Job Description

This position is responsible for principal equipment management for mainly, but not limited to, the North American National Accounts Northeast Region. This individual will utilize both internal and external processes to verify equipment quality in the field and take necessary actions to remedy all equipment deficiencies to obtain high customer satisfaction. This individual will be responsible for multiple concurrent projects and work with various departments as well as external organizations to meet project objectives and deadlines. The position will report to the NA National Account FER Leader.

Required Skills

Role and Responsibilities

  • Field Equipment Representative (FER) to perform jobsite inspections and reviews as needed.

  • FER to investigate fit and finish, field quality issues for all Hussmann products and submit field reports through a CRM online/app based program.

  • Ability to communicate issues and give feedback to sales and engineering as required.

  • Order parts needed to resolve equipment warranty and quality issues.

  • Competence to manage all technical issues for delivered equipment to a positive resolution for the customer. This includes leveraging “subject matter experts” as needed from other parts of the organization.

  • Ability to assess situations and prioritize job responsibilities.

  • Solution driven

  • Ability to develop positive relationships with contractors and customers.

  • Skill to communicate with customer representatives, contractors, and sales organization on the status of all equipment issues, both positive and negative.

    Qualifications and Education Requirements

  • High School Diploma or GED is required. Bachelor’s degree is strongly preferred.

  • 2 - 5 years project management and/or applicable work experience is required.

  • Refrigeration/HVAC or related industry experience is strongly preferred.

  • A demonstrated ability to identify and champion projects through to completion.

  • Excellent interpersonal and persuasion skills, both verbal and written required.

  • Optimum location for this position is Boston, MA

  • Up to 40% travel required

Job Location

Boston, Massachusetts, United States

Position Type

Full-Time/Regular

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This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.