customer service rep.

• leawood , kansas

• posted may 13, 2024

job details

summary

• $18 - $19 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4533966

job details

We are seeking a friendly Customer Service Representative to work for a growing healthcare/education company. In this role you will be providing timely and professional responses to customer inquiries and concerns stickily via email communication. Excellent written communication skills are necessary to perform this job. The right candidate will be a tech savvy individual who can navigate and learn new computer systems quickly. Hybrid work from home schedule offered. Please if interested!

salary: $18 - $19 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Provide timely and professional responses to customer inquiries and concerns via email.

• Demonstrate excellent written communication skills to ensure clarity, empathy, and accuracy in all interactions.

• Utilize product knowledge and resources to address customer issues effectively and efficiently.

• Maintain a high level of responsiveness and adherence to service level agreements (SLAs) for email response times.

• Handle a high volume of emails while maintaining attention to detail and quality of responses.

• Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.

• Follow established procedures and guidelines to ensure consistency and compliance in email communication.

• Continuously strive to enhance customer satisfaction and loyalty through proactive problem-solving and personalized support.

• Collaborate with team members to share knowledge, best practices, and insights for improving email support processes.

• Keep accurate records of interactions and resolutions in the customer relationship management (CRM) system.

Skills

• Typing Skills

• Basic Computer Skills

• email communication (2 years of experience is required)

• Active Listening

• Customer support

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

LS

leah sosa

• leah.sosa@randstadusa.com