Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

This is a full-time position with the UNC Health Care Population Health Services department. The Population Health Support Specialist – Community Health Worker is responsible for supporting clinical care planning as part of the interdisciplinary care team through patient resource coordination and health coaching. Weekend and evening hours and non-traditional work venues may be required to meet patient needs. Applicants may also be asked to complete tasks assigned by the Population Health Manager and the Population Health Team leads to support UNC Population Health Services. Such tasks include, but are not limited to, direct patient outreach, quality metric reviews, and preventative gap closure. Team members will be trained on Epic, UNC's electronic medical record, and will learn the basics of population health management and Health Maintenance compliance.

Responsibilities:

1. Maintains an environment of safety for patients, self, and others.

2. Actively participates in departmental, service line and/or organization quality improvement initiatives to ensure patient, departmental and organizational goals/outcomes are met or exceeded.

3. Reports issues and system barriers for efficient and effective care plan support to the Population Health Manager and the Population Health Team Leads per policy.

4. Interdisciplinary Care Planning, Resource Coordination, and Health Coaching.

5. Appropriately identifies, provides, & documents provision of potential community and health system resources to address barriers to care.

6. Partners with interdisciplinary care team to support patient’s care plan to ensure barriers to care have been addressed and the patient is provided with appropriate resources and services.

7. Actively participates in huddles, interdisciplinary care team meetings and other departmental meetings to address identified barriers so that patient can make progress toward care plan goals/outcomes in a timely manner.

8. Communicates effectively through documentation in the electronic medical record and by verbal interactions with the physician, interdisciplinary care team, patient, and family/caregivers.

Other Information

Other information:

Education Requirements:

● High school diploma or GED

Licensure/Certification Requirements:

● N/A

Professional Experience Requirements:

● Minimum 1 year of experience in community outreach and resource coordination highly desired. Volunteer experience may be considered.

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Pop Health Supp Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.50 - $24.63 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.