APIC Platform Administrator - IT Solutions Engineer/Analyst Senior

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Date: Apr 15, 2024

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

APIC Platform Administrator

The APIC Platform Administrator (IT Solutions Engineer/Analyst Senior) is responsible for software and hardware product delivery and performance for all application spaces including next generation technology such as cloud engineering and mobile applications. Drives products from design completion to volume production release through lifecycle including troubleshooting software and system problems to ensure performance and reliability.

• Perform installations and upgrades of OpenShift 4.x clusters on VMware using the OpenShift Data Foundation storage provider.

• Install, configure, and maintain IBM API Connect 10.0.x infrastructure in a clustered environment (OpenShift clusters), ensuring high availability and load balancing for APIs.

• Manage API Connect configuration and deployment.

• Ensure that the technologies and platform versions are updated with current, stable, and compliant architecture and applications that meet enterprise standards and security standards.

• Work closely with network and security teams to integrate API Connect into the existing infrastructure and enforce security best practices.

• Collaborate with Cyber Security and development teams to design and implement API policies and security configurations API Connect, ensuring the protection of sensitive data and enforcing API governance.

• Manage and maintain certificates, cryptographic objects, and security configurations across the platform.

• Implement API security and access controls.

• Perform day-to-day tasks managing and monitoring OpenShift and API Connect. This includes On-Call duties responding to incidents and problem calls.

• Monitor system performance and troubleshoot issues related API Connect, API traffic, and overall system health.

• Troubleshoot and resolve technical issues related to API Connect

• Manage and update code repositories in both GitLab and Azure.

• Perform troubleshooting via log analysis in OpenShift ad API Connect.

• Deploy APIs and UDPs deployments in API Connect using CI/CD tooling.

• Assist in capacity planning and scalability efforts to accommodate future API growth and traffic demands.

• Develop and maintain documentation related to API Connect setup, troubleshooting procedures, and administration.

• Conduct performance analysis and optimization of APIs

• Support and Participate in Disaster Recovery planning and exercises.

Minimum Requirements

• Bachelors' degree in Information Technology or related field and 7 years of prior relevant experience or equivalent combination of education and directly related experience.

• Requires advanced in-depth level of technical knowledge within a job area and working knowledge of other technical areas

  Preferred Skills

• 5+ years’ experience with IBM API Connect administration, including deployment, configuration, and monitoring.

• Familiarity with DevOps practices and tools such as Git, Jenkins, and Docker

• 5+ years of experience in:

• Installation, administration, and troubleshooting of the following:

• Red Hat OpenShift Container Platform 4.x

• Red Hat OpenShift Data Foundation

• IBM API Connect on OpenShift or Kubernetes: Experience with two-data-center deployments is desired.

• Shell

  Additional Skills

• Familiarity with managing container images in Artifactory.

• Experience managing Linux-based virtual machines running under VMware.

• Experience managing declarative configurations using YAML and JSON

• Familiarity integrating with PING for OAuth implementation.

Major Accountabilities

1) Plans and manages implementation and integration of new technologies

2) Researches and suggests new technologies to improve application performance

3) Provides technical expertise in developing architectural frameworks

4) Provides architectural support for application development, enhancement configuration, and migration

5) Maintains documentation for system architecture for reference purposes

6) Designs and develops new integrations as required

7) Serves as a recognized engineering expert and defines solution requirements based on industry trends and new technologies

8) Identifies, creates and tests prototypes and innovative systems related to solution engineering through internal knowledge, experience, and market insights

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work, but the ultimate decision is the company's. Employees will have two options to choose from:

• APS office based: The employee prefers to work most of the time from an APS facility.

• Home based: The employee prefers to work most of the time from his/her home.

*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.