Job Information
Kansas Employer Customer Advocate (Bilingual Preferred) in Pittsburg, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12905136
GENERAL DESCRIPTION PURPOSE OF ROLE:
The Customer Service Representative is responsible for providing exceptional customer service for all internal and external customers by using excellent, in-depth knowledge of Company products and services as well as outstanding communication skills with team members within the customer service department.
ESSENTIAL FUNCTIONS:
- Provides timely and accurate information to incoming customer issues, orders, and product knowledge requests.
- Logged in to designated phone queues for a minimum of 7.5 hours per day for full time shifts.
- Answer all calls, chats, and emails with professional phone and email etiquette.
- Process customer orders/changes/returns according to established processes, policies, and procedures.
- Check and/or follow-up with emails/voicemails/agent issues.
- Provide a positive work environment and team support.
- Handle confidential and non-routine information with high regard to privacy.
OTHER RESPONSIBILITIES AS REQUESTED:
- Facilitate good communication within the organization.
- Interact and communicate with individuals at all levels of the organization.
- Type memos, correspondence, reports, and other documents.
- As needed, will assist with special projects or other tasks within the company.
- Completes and performs other duties as may be assigned.