Overview

The People Experience Team exists to shape experiences that maximise the potential of our people. HR Connect is one of the four pillars within the People Experience team, whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e. employee loss, natural disasters, etc.), managing performance concerns, and partnering with centres of excellence (COEs) to make improvements to products and experiences and on the design and launch of new programs.

What you'll bring

• 3+ years of performance or relevant experience

• Knowledge of Canadian Employment Law

• Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the company

• Adaptive critical thinking, judgement and analytical skills

• Ability to build human connections easily and deep emotional intelligence and objective empathy

• The ability to see situations from all perspectives and work through performance concerns for the best possible outcomes for everyone involved

• Learning and growth mindset, including understanding trends and continuously seeking to improve yourself and the experience for employees

• Operational excellence, including end-to-end process and workflow management

• Strong cross-functional influencing and communication skills (written, verbal and visual)

How you will lead

• Guides managers and employees through performance, conduct and attendance related matters end-to-end, with consultation with the team manager or senior members of the performance team

• Partners on or escalates cases with additional complexity to senior team members or directly to employee relations team based on defined playbook and principles

• Gathers and assesses all relevant data and information to determine options with clear next steps and an action plan, providing recommendations to influence the appropriate outcomes that balance the needs of the business and employee experience.

• Leverages relevant playbooks, protocols, and requirements for case management and contributes to ongoing improvements

• Builds capability for managers and employees primarily through individual cases

• Assists the channel support team to identify and route worker welfare situations to the appropriate team

• Primarily contributes to and may drive team initiatives and projects with well-defined outcomes

• Exercises critical thinking and influence in gathering and assessing relevant data and information for decisions, next steps or action plan, assessing options and providing recommendations.

• Contributes to complex team initiatives and projects and/or People & Places priorities with outcomes that are well defined

• Triage internally within HR Connect team and to COE’s as appropriate and as assigned

• Consistently applies Intuit’s policies and standards to situations

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.