Hussmann Area Service Manger in Urbandale, Iowa
Area Service Manger
The purpose of this position is the management and oversight of service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth. The Area Service Manager is accountable for owning service operations with direct responsibility for service execution; while leading a team, or teams, to accomplish specific operational performance objectives. This position may be responsible for oversight of both exempt and non-exempt direct reports.
Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests. Responsible for owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service. Responsible for development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention. Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability. Development of accurate budget forecasts, project budget oversight, and identification of potential cost saving and risk mitigation measures. Prioritization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need. Responsible for creation and review of contracts and estimates by utilization of risk analysis processes and risk plan development. Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes.Supports development, coaching, and on-boarding of new Service team members. Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations. Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Additional responsibilities as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• Required Level: Bachelor’s Degree OR Five years of related experience and/or training; or equivalent combination of education and experience.• Preferred level: Master’s Degree• MINIMUM YEARS OF EXPERIENCE NECESSARY: 5 – 10
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
Strong leadership and business acumen.
Strong background in management/leadership function.
Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Demonstrated ability to engage in high pressure situations with effective stress management skills.
Frequent 24/7 availability.
Strong organizational, time management skills.
Intermediate to advanced proficiency in Microsoft Office Suite.
Flexibility to work outside normal working hours, as required.
Valid driver’s license and safe driving record.
Travel within region as required.
THEHUSSMANN® PROMISE:CONTINUOUSLY PROVIDING THE MOST CUSTOMER-FOCUSEDSOLUTIONS IN THE FOOD RETAILING INDUSTRYBETTER BUSINESS ּ⋅ BETTER PARTNERS ּ⋅ BETTER WORLD
Urbandale, Iowa, United States
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This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.